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Can’t add another mailbox in Outlook after migration to Office 365 Dedicated/ITAR (vNext)

Symptoms
After your mailbox is moved to Microsoft Office 365 Dedicated/ITAR (vNext), you experience one of the following issues:
  • When you try to add another mailbox in Microsoft Outlook, you receive the following error message:

    A screen shot the error message
  • When you try to add a delegate in Outlook, you receive the following error message:

    A screen shot the error message
Cause
All mail user objects representing on-premises mailboxes should have a RecipientDisplayType object that permits them to be added as additional mailboxes and delegates. These objects are considered “ACLable.” Microsoft is currently working on a fix for this issue.

Resolution
To confirm that this is the issue you're experiencing, review the object in the Outlook People Picker. To do this, follow these steps:
  1. In the Outlook client, click File, click Info, and then click Account Settings.
  2. Select Delegate Access.
  3. Click Add, and then review the specific object:

    A screen shot of the add users page
If the object has a red slash on the icon, the user doesn't have the correct RecipientDisplayType set. Until the fix is fully deployed, contact Microsoft to resolve this issue.

As a workaround, add the account as an additional email account. To do this, follow these steps:
  1. In the Outlook client, click File, click Info, click Account Settings, and then click Account Settings again..

    A screen shot of the account setttings page
  2. On the E-mail tab, click New.
     
    A screen shot of the account setttings page
     
  3. On the Auto Account Setup page, enter the Room mailbox name, email address, and your account password.
     
    A screen shot of the Auto Account Setup page
     
  4. Click Next. AutoDiscover will find the mailbox and configure the account.

More information
属性

文章 ID:3187967 - 上次审阅时间:08/26/2016 06:57:00 - 修订版本: 2.0

Microsoft Business Productivity Online Dedicated, Microsoft Business Productivity Online Suite Federal

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