Troubleshoot issues if you can't cancel your subscription
If you don't see Manage on your Services & subscriptions page, and can't cancel or turn off recurring billing, try the following:
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Make sure you're signed in with the same Microsoft account you used to purchase your subscription.
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If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.
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Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options on your Microsoft account dashboard. If you need to change how you're paying for your subscription, see Change the payment method for a Microsoft subscription.
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To see our complete cancellation policy, see Microsoft Store Terms of Sale.
Need more help?
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.