Article ID: 235032 - View products that this article applies to.
This article was previously published under Q235032
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you try to start the Removable Storage service, the service may stop responding (hang). Also, when you try to use the Windows 2000 Backup tool to restore a working Removable Storage Manager (RSM) database, you may receive the following error message and you may only receive the option to restore from a file:
You may also receive the following error message when you try to use the Removable Storage snap-in:
Backup cannot connect to the Removable Storage service.
This service is required for use of tape drives and other backup devices.
Or, you may receive the following error message:
Server Execution failed.
The removable storage database failed to load. Check the event log.
This issue can occur if either of the following conditions exist:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756The RSM database is located in the %SystemRoot%\System32\NtmsData folder. Whenever you use Windows 2000 Backup to back up your %SystemRoot% folder, Backup automatically backs up the RSM database to two locations, the backup media itself, and the %SystemRoot%\System32\NtmsData\Export folder. Normally, you could use Windows 2000 Backup to restore the Ntmsdata folder, but this advanced restore option does not work if the Removable Storage database is damaged.
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
To resolve this issue:
RSM makes it easy to manage online libraries (such as changers and jukeboxes) and track removable tapes and disks. RSM facilitates communication between removable-media storage systems and data management programs, such as Windows Backup and RSS. RSM labels, catalogs, and tracks all media, controls the drives, slots, and doors, and provides uniform drive cleaning operations.
Article ID: 235032 - Last Review: February 27, 2007 - Revision: 3.5