A UEFI-enabled computer stops responding at a black screen in the startup process in Windows Vista or in Windows 2008

Article ID: 2430683 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Vista or Windows Server 2008.
  • You enable the Unified Extensible Firmware Interface (UEFI) mode on this computer.
  • You perform one of the following operations during the startup process:
    • You press F8 to open the Advanced Boot Options menu, and then you press ESC to cancel.
    • You start the computer from the Windows installation DVD, and then you click the Repair your computer option to start Windows Recovery Environment (WinRE).

    Or, a recoverable error occurs when Winload.efi or Winresume.efi is loaded, and then Windows Recovery Environment (WinRE) starts.

In this scenario, the startup process stops responding at a black screen.

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CAUSE

This issue occurs because the one of the following applications does not clean up all the page table entries for the pages that were freed:
  • The Windows Operating System Loader (Winload.efi) application
  • The Windows Resume Loader (Winresume.efi) application
When the Windows Boot Manager application (Bootmgfw.efi) tries to clean up these page table entries, this application accesses an invalid memory address and causes an access violation exception.
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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
(http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Vista Service Pack 2 (SP2) or Windows Server 2008 Service Pack 2 (SP2).

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791
(http://support.microsoft.com/kb/935791/ )
How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849
(http://support.microsoft.com/kb/968849/ )
How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Setbcdlocale.dll6.0.6002.2249746,59230-Sep-201016:24x86
Winload.exe6.0.6002.22497984,97630-Sep-201022:40x86
Winresume.exe6.0.6002.22497924,56030-Sep-201022:40x86
Winload.exe6.0.6002.22497984,97630-Sep-201022:40x86
Winresume.exe6.0.6002.22497924,56030-Sep-201022:40x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setbcdlocale.dll6.0.6002.2249758,36830-Sep-201016:43x64
Winload.efi6.0.6002.224971,077,13630-Sep-201022:34Not applicable
Winload.exe6.0.6002.224971,063,82430-Sep-201022:34x64
Winresume.efi6.0.6002.22497991,63230-Sep-201022:34Not applicable
Winresume.exe6.0.6002.22497980,36830-Sep-201022:34x64
Winload.efi6.0.6002.224971,077,13630-Sep-201022:34Not applicable
Winload.exe6.0.6002.224971,063,82430-Sep-201022:34x64
Winresume.efi6.0.6002.22497991,63230-Sep-201022:34Not applicable
Winresume.exe6.0.6002.22497980,36830-Sep-201022:34x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Setbcdlocale.dll6.0.6002.22497143,36030-Sep-201016:00IA-64
Winload.efi6.0.6002.224971,936,27230-Sep-201022:30Not applicable
Winload.efi6.0.6002.224971,936,27230-Sep-201022:30Not applicable
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates
For more information about the support and implementation requirements for UEFI in Windows operating systems, visit the following Microsoft webpage:
Introduction to UEFI Support and Requirements for Windows Operating Systems
(http://www.microsoft.com/whdc/system/platform/firmware/uefireg.mspx)
For more information about UEFI in Windows operating systems, visit the following Microsoft webpage:
UEFI and Windows
(http://www.microsoft.com/whdc/system/platform/firmware/UEFI_Windows.mspx)
For more information about a similar issue in Windows 7 and in Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
981275
(http://support.microsoft.com/kb/981275/ )
A UEFI-enabled computer may "hang" at a black screen in the startup process for Windows 7 or Windows 2008 R2

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
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File nameUpdate.mum
File versionNot applicable
File size3,240
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameX86_06f67ab75652659ee4344d81dfba98f3_31bf3856ad364e35_6.0.6002.22497_none_f70797ba3a6bff3f.manifest
File versionNot applicable
File size711
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameX86_57c4dbabf6820c9e13c16dbebe44aaed_31bf3856ad364e35_6.0.6002.22497_none_995be72cc24d35eb.manifest
File versionNot applicable
File size713
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameX86_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6002.22497_none_6b4e63fba3512ecb.manifest
File versionNot applicable
File size7,815
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameX86_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.0.6002.22497_none_5d3c8703832d70fa.manifest
File versionNot applicable
File size5,137
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_5a1f7be2295fd71e167e6c83b7aafa74_31bf3856ad364e35_6.0.6002.22497_none_ac155a3eb357d3d1.manifest
File versionNot applicable
File size715
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameAmd64_c5f19ffd9ea1b978e21c68d407c67928_31bf3856ad364e35_6.0.6002.22497_none_7750b3176fa57756.manifest
File versionNot applicable
File size717
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameAmd64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6002.22497_none_c76cff7f5baea001.manifest
File versionNot applicable
File size9,809
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameAmd64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.0.6002.22497_none_b95b22873b8ae230.manifest
File versionNot applicable
File size7,115
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,266
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_29dd0e999d4cdaec873d80d9b7b5805e_31bf3856ad364e35_6.0.6002.22497_none_6f54c07959e4370d.manifest
File versionNot applicable
File size715
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameIa64_5aa4a9989962b7932f7e85bb5db09619_31bf3856ad364e35_6.0.6002.22497_none_bc78c2f5a286c657.manifest
File versionNot applicable
File size713
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameIa64_microsoft-windows-b..environment-windows_31bf3856ad364e35_6.0.6002.22497_none_6b5007f1a34f37c7.manifest
File versionNot applicable
File size6,836
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameIa64_microsoft-windows-b..vironment-os-loader_31bf3856ad364e35_6.0.6002.22497_none_5d3e2af9832b79f6.manifest
File versionNot applicable
File size4,160
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,256
Date (UTC)01-Oct-2010
Time (UTC)10:10
PlatformNot applicable
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Properties

Article ID: 2430683 - Last Review: December 15, 2010 - Revision: 1.0
APPLIES TO
  • Windows Vista Service Pack 2, when used with:
    • Windows Vista Enterprise 64-bit Edition
    • Windows Vista Home Basic 64-bit Edition
    • Windows Vista Home Premium 64-bit Edition
    • Windows Vista Ultimate 64-bit Edition
    • Windows Vista Business
    • Windows Vista Enterprise
    • Windows Vista Home Basic
    • Windows Vista Home Premium
    • Windows Vista Ultimate
    • Windows Vista Starter
  • Windows Server 2008 Service Pack 2, when used with:
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Foundation
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Web Server 2008
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2430683
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