Windows 2000 Shutdown Process Stops and Error Message Refers to Devldr Program

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This article was previously published under Q296838

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SYMPTOMS

When you attempt to shut down your computer and then restart it, an error message may report that the Devldr program is not responding. When you click End Now, the shutdown process may stop and the computer may stop responding.

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CAUSE

This behavior can occur because the Creative Labs driver Devldr is not compatible with Windows 2000.

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RESOLUTION

To resolve this behavior, remove the Devldr driver and then disable the Devldr service.

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MORE INFORMATION

For additional information about this behavior, contact Creative Labs.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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