SQL Server 2000 Enterprise Manager polling may cause ClientToken errors in the Cluster log file

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This article was previously published under Q327322

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SYMPTOMS

The SQL Server Enterprise Manager server-state polling may generate the following errors in the Cluster log file:

00000574.00000dc0::2002/07/27-23:28:09.671 [API] Dump the ClientToken that failed...
00000574.00000dc0::2002/07/27-23:28:09.671 [API] ClientToken has a user SID for domain\user_id

In the Cluster log file, you see that the ClientToken parameter failed, and the log identifies the ClientToken parameter. NOTE: You can safely ignore this error message.

RESOLUTION

If you do not want the error messages to appear in the Cluster log file, you can turn off the SQL Server Enterprise Manager server-state polling functionality:

In SQL Server Enterprise Manager, on the Tools menu, click Options to open the SQL Server Enterprise Manager Properties dialog box.
Under Server state polling, click to clear the Poll server to find out stat of server and related services box.
Click OK.

NOTE: When you turn off the SQL Server Enterprise Manager server-state polling functionality, you may receive the following error message when you try to connect to an instance of a virtual SQL Server through SQL Server Enterprise Manager:

The SQL Server \\ServerName is not known to be running, Are you sure you wish to connect?

You can ignore the error message, and then successfully connect to the instance of SQL Server.