Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
When You Start Microsoft Outlook, Microsoft Word Opens Also
Article ID: 810937 - View products that this article applies to.
This issue may occur if you have ATI HydraVision versions 2.5 or earlier multi-monitor management software installed on your computer.
To resolve this issue, contact ATI Technologies Inc.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact any of the companies mentioned in this article, visit the following Microsoft Web site:
To verify that ATI HydraVision is causing this issue, stop Desk95.exe and Viewport.exe, and then start Outlook. If Outlook starts but Word does not start, ATI HydraVision is causing this issue. To stop Desk95.exe and Viewport.exe, follow these steps:
Note Desk95.exe and Viewport.exe were only included in ATI HydraVision versions 2.5 and earlier.