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Unexplained Windows or software behavior may be caused by deceptive software
Article ID: 827315 - View products that this article applies to.
You may experience one or more of the following symptoms:
This issue may occur when deceptive software, such as spyware that is known as "grayware," is installed on your computer. This kind of software may come bundled with software that you want to install or may be included with downloaded web components.
To resolve this problem, try to identify and remove deceptive software from your computer. To do this, use one or all the following methods.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Note If you use an operating system such as Windows XP, Windows Vista, or Windows 7 that has the System Restore feature, we recommend that you set a valid restore point before you follow these steps. You can use the restore point to restore to the computer configuration that you had before you made the changes if you do not want the changes.
Note Deceptive software programs may not follow standard practices for installation. Therefore, the software may not be found in the locations that are described in the following steps.
Use the Programs and Features item in Control Panel
Use the built-in program removerIf the program that you want to remove is not listed in Programs and Features, you may be able to use the built-in program remover to remove the program. To do this, follow these steps:
Use antivirus softwareSome deceptive software can be removed by some antivirus programs. However, not all antivirus companies detect or remove this software because it differs from viruses. Contact the manufacturer of your antivirus software for more information about how to remove deceptive software.
For more information about how to contact the manufacturer of your antivirus software, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/49500/ )List of antivirus software vendors
Use an automated removal toolFor more information about tools that can help to remove deceptive software, visit the following Microsoft Safety & Security Center webpage:
For more information about deceptive software, spyware and unauthorized adware, visit the following Microsoft website:
http://privacy.microsoft.com/For more information about ways that you can help protect your computer, visit the Microsoft Protect Your Computer website: