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A delay may occur before the logon text changes to "Insert card or press Ctrl-Alt-Delete to begin" when you use a smart card reader with a Windows XP-based computer

Article ID: 835746 - View products that this article applies to.

SYMPTOMS

When you use a smart card reader with a computer that is running Microsoft Windows XP, a delay may occur before the logon text changes from "Press Ctrl-Alt-Delete to begin" to "Insert card or press Ctrl-Alt-Delete to begin."

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CAUSE

This problem may occur because the Smart Card service (SCardSvr.exe) does not start until many other services have started. These other services may include a wireless network service or an antivirus service.

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RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/ )

How to obtain the latest Windows XP service pack

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit versions

   Date         Time   Version           Size  File name
   ----------------------------------------------------------------
   17-Feb-2004  00:42  5.1.2600.1345   93,184  Scardsvr.exe

Windows XP, 64-bit versions

   Date         Time   Version           Size  File name   Platform
   ----------------------------------------------------------------
   17-Feb-2004  00:41  5.1.2600.1345  316,928  Scardsvr.exe   IA-64
   17-Feb-2004  00:42  5.1.2600.1345   93,184  Wscardsvr.exe    x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows XP Service Pack 2.

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MORE INFORMATION

For additional information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

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