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IIS services unexpectedly restart on your Exchange Server 2003 computer

Article ID: 839418 - View products that this article applies to.

SYMPTOMS

On your Microsoft Exchange Server 2003 computer, Microsoft Internet Information Services (IIS) services unexpectedly restarts. If you have the Dr. Watson tool set up as your default debugger, you can use it to analyze the User.dmp file. The analysis of the User.dmp file shows that an access violation occurred during a call to the Microsoft Exchange IMAP4 HrParse command.

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RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To install this hotfix, you must be running Exchange Server 2003 Service Pack 1 (SP1). For additional information about how to obtain Exchange Server 2003 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:

836993

(http://support.microsoft.com/kb/836993/ )

How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you install this hotfix. However, the following services are automatically stopped and then restarted during the hotfix installation:

World Wide Web Publishing Service
Simple Mail Transport Protocol (SMTP)
Microsoft Exchange Routing Engine
Microsoft Exchange POP3
Microsoft Exchange IMAP4
IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   14-Jul-2004  02:48  6.5.7232.15       119,296  Imap4svc.dll

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