Stop 0x0000008e error occurs on a server that is running Microsoft Windows Server 2003

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SYMPTOMS

You receive the following Stop error on one or more Microsoft Windows Server 2003-based servers:

Stop. 0x0000008e (0xc0000005, 0x80588318, 0xadbe9c30, 0x00000000).

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A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size       File name     Platform
   -------------------------------------------------------------------
   22-Apr-2004  19:24  5.2.3790.166  2,407,936  Ntkrnlmp.exe  x86
   22-Apr-2004  18:58  5.2.3790.166  2,064,896  Ntkrnlpa.exe  x86 
   22-Apr-2004  18:58  5.2.3790.166  2,108,928  Ntkrpamp.exe  x86 
   22-Apr-2004  19:28  5.2.3790.166  2,207,744  Ntoskrnl.exe  x86
   22-Apr-2004  16:19  5.2.3790.166  5,605,888  Ntkrnlmp.exe  IA-64

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

This hotfix resolves an issue where the process object reference count is not being maintained properly.

For additional information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 (http://support.microsoft.com/kb/824684/ ) Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates

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