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Internet Explorer 7 may exit immediately when it includes an add-on and you start it in Windows XP or in Windows Server 2003

Article ID: 928426 - View products that this article applies to.

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SYMPTOMS

When Windows Internet Explorer 7 includes an add-on, Internet Explorer may exit immediately.

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CAUSE

This problem may occur if an add-on conflicts with Internet Explorer.

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To resolve this issue, start Internet Explorer with add-ons disabled. To do this, click Start, click Programs, point to Accessories, point to System Tools, and then click Internet Explorer (No Add-ons).

If you start Internet Explorer with add-ons disabled, you may find that this resolves the issue. Then, you can locate and disable the add-on that conflicts with Internet Explorer. To do this, follow these steps:

Start Internet Explorer.
On the Tools menu, point to Manage Add-ons, and then click Enable or Disable Add-ons.
In the Manage Add-ons dialog box, click an add-on.
Under Settings, click Enable, and then click OK.
Restart Internet Explorer.

If the problem occurs, the add-on that you recently enabled conflicts with Internet Explorer.
Repeat steps 1 through 5 until you locate the add-on that conflicts with Internet Explorer. Then, disable the add-on.