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FIX: Some pages are printed in the incorrect orientation when you use Terminal Services Easy Print to print a document that contains both portrait-oriented pages and landscape-oriented pages

Article ID: 954744 - View products that this article applies to.

Hotfix Download Available

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SYMPTOMS

Consider the following scenario:

You connect a Terminal Services session to a terminal server that is running Windows Server 2008.
Terminal Services Easy Print is enabled on the terminal server.
You print a document to a redirected printer in the Terminal Services session.
The document contains both portrait-oriented pages and landscape-oriented pages.

In this scenario, some pages are printed in the incorrect orientation. Specifically, all the pages are printed in the orientation of the first page. Additionally, the pages that have the opposite orientation from the first page are clipped or shrunk to fit the incorrect orientation.

Note This problem occurs only when you use Terminal Services Easy Print.

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RESOLUTION

Hotfix information

Note To work together with Terminal Services Easy Print, the client computer must have Terminal Services client 6.1 and the Microsoft .NET Framework 3.0 Service Pack 1 installed. This hotfix addresses the problem in the .NET Framework 3.0 Service Pack 1 on systems that are running Windows XP or Windows Server 2003.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have one of the following prerequisites installed on the computer:

The .NET Framework 3.0 Service Pack 1
The .NET Framework 3.0 Service Pack 2

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

The .NET Framework 3.0 Service Pack 1, x86-based versions

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File name	File version	File size	Date	Time	Platform	SP requirement
Servicemodelreg.exe	3.0.4506.725	61,440	25-Sep-2008	17:17	x86	SP1
Tswpfwrp.exe	3.0.6920.1201	28,672	15-Sep-2008	09:47	x86	SP1

The .NET Framework 3.0 Service Pack 1, x64-based versions

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File name	File version	File size	Date	Time	Platform
Servicemodelreg.exe	3.0.4506.725	61,440	25-Sep-2008	14:29	x86
Tswpfwrp.exe	3.0.6920.1201	28,672	16-Sep-2008	02:08	x86
Servicemodelreg.exe	3.0.4506.725	61,440	25-Sep-2008	17:17	x86
Tswpfwrp.exe	3.0.6920.1201	28,672	15-Sep-2008	09:47	x86

The .NET Framework 3.0 Service Pack 2, x86-based versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Tswpfwrp.exe	3.0.6920.1201	28,672	15-Sep-2008	09:47	x86

The .NET Framework 3.0 Service Pack 2, x64-based versions

Collapse this tableExpand this table

File name	File version	File size	Date	Time	Platform
Tswpfwrp.exe	3.0.6920.1201	28,672	16-Sep-2008	02:08	x86
Tswpfwrp.exe	3.0.6920.1201	28,672	15-Sep-2008	09:47	x86

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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MORE INFORMATION

After you apply this hotfix, you may experience poor printing performance when you use Terminal Services Easy Print. To address this issue, you must apply hotfix 954743. For more information about hotfix 954743, click the following article number to view the article in the Microsoft Knowledge Base:

954743

(http://support.microsoft.com/kb/954743/ )

FIX: After you apply hotfix 954744, printing performance may be significantly slower when you print documents by using Terminal Services Easy Print

For more information about Terminal Services Easy Print, visit the following Microsoft TechNet Web site:

http://technet.microsoft.com/en-us/library/cc753853.aspx

(http://technet.microsoft.com/en-us/library/cc753853.aspx)

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

(http://support.microsoft.com/kb/824684/ )

Description of the standard terminology that is used to describe Microsoft software updates

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