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Windows Media Player 12 stops responding after you resume the computer from sleep and you try to play a DVD: "Windows Media Player is not responding"Article ID: 977609 - View products that this article applies to. On This PageSYMPTOMSConsider the following scenario:
Windows Media Player is not responding. CAUSEThis problem occurs because of a problem in the DVD Bookmarking feature. RESOLUTIONHotfix informationA supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
(http://support.microsoft.com/contactus/?ws=support)
PrerequisitesTo apply this hotfix, your computer must be running Windows 7 or Windows Server 2008 R2. Additionally, the computer must have the Online Responder role service installed.Restart informationYou do not have to restart the computer after you apply this hotfix.File informationThe English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page.
For all supported x86-based versions of Windows 7Collapse this table
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2Collapse this table
WORKAROUNDTo work around this problem, exit and then restart Windows Media Player. STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. MORE INFORMATIONAdditional file informationAdditional file information for Windows 7 and for Windows Server 2008 R2Additional files for all supported x86-based versions of Windows 7Collapse this table
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2Collapse this table
PropertiesArticle ID: 977609 - Last Review: February 9, 2010 - Revision: 2.1 APPLIES TO
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