"Fatal Exception 0E" Error Message When Running McAfee VirusScan

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This article was previously published under Q177672

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SYMPTOMS

When McAfee VirusScan95 with VShield scanning software detects a virus on your computer, you may receive the following error message:

A fatal exception 0E has occurred at 0028:C0003C72 in VXD VMM(01) + 00002C72. The current application will be terminated.

NOTE: In addition to this error message, your computer may stop responding (hang) or restart when a virus is detected.

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CAUSE

This behavior can occur if your video adapter uses the Tseng Labs ET6000 chip set.

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RESOLUTION

Upgrade to Release 6, version 4.03.4800 or later of the Tseng Labs ET6000 video adapter driver for Windows 95. To obtain this driver, contact Tseng Labs.

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When McAfee VirusScan95 detects a virus, it switches to MS-DOS mode. The video adapter drivers for the Tseng Labs ET6000 chip set do not handle this change correctly.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

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APPLIES TO

Microsoft Windows 95

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kbdisplay kberrmsg KB177672

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Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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