You Receive Error Messages When You Click Dial Properties

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q191152

SYMPTOMS

When you double-click a Dial-Up Networking connection, and then click Dial Properties, you may receive either of the following error messages:

Internal error. Quit and restart the program.

Rundll32 - This program has performed an illegal operation and will be shut down.

Not enough memory.

If you then click Details, you may receive any of the following error messages:

Rundll32 caused a general protection fault in module KRNL386.exe at 0003:<memory address>.

Rundll32 caused a general protection fault in module Kernel32.dll at 0137:<memory address>.

Rundll32 caused a general protection fault in module Tapi.dll at 0014:<memory address>.

Back to the top

CAUSE

The issue can occur if the Tapiaddr.dll file is missing or damaged.

Back to the top

RESOLUTION

First Two Error Messages Listed Above

To resolve this issue, replace the Tapiaddr.dll file, and then remove and reinstall Dial-Up Networking. To do so, use the following steps:

Rename the Tapiaddr.dll file to Tapiaddr.old, and then extract the Tapiaddr.dll file from your original Windows 95 media to the Windows\System folder. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the Renaming Files topic. For information about how to extract files, see the following article in the Microsoft Knowledge Base:
129605 (http://support.microsoft.com/kb/129605/EN-US/ ) How to Extract Original Compressed Windows Files
NOTE: The Tapiaddr.dll file is in the Win95_11.cab cabinet file on the Windows 95 CD-ROM, or on disk 11.
Remove Dial-Up Networking, and then reinstall it. For information about how to do so, see the following article in the Microsoft Knowledge Base:
181599 (http://support.microsoft.com/kb/181599/EN-US/ ) How to Remove and Reinstall Dial-Up Networking and TCP/IP

Back to the top

"Not Enough Memory" Error Message

Click Start, point to Find, and then click Files Or Folders.
In the Named box, type telephon.ini, and then click Find Now.
Right-click any found Telephon.ini file, and then click Delete. Repeat this step until all Telephon.ini files are deleted.
Close the Find window.
Click Start, and then click Run.
In the Open box, type tapiini.exe, and then click OK.

Back to the top

APPLIES TO

Microsoft Windows 95

Back to the top

kbdialup kbenv kberrmsg kbnetwork kbprb KB191152

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top