Article ID: 197417 - View products that this article applies to.
This article was previously published under Q197417
When you send a mail message, you may receive an undeliverable message from the system administrator. The error in the body of the message is:
This is commonly referred to as an non-delivery Report (NDR).
No transport provider was available for delivery to this recipient.
There are several reasons for this error message. They include:
To determine which of these causes is producing the error message in your case, see the troubleshooting articles in the "More Information" section.
Make sure that Outlook Express is installed and working correctly if you send mail through the Internet e-mail service in the Corporate or Workgroup installation, or the Internet Mail Only installation.
A Damaged Personal Folder in the Corporate Workgroup InstallationNOTE: The following steps apply if you use the Corporate Workgroup installation. See the next section for steps for the Internet Mail installation.
Remove the Personal Folder from your mail profile and add a new one. To do so, follow these steps:
A Damaged Personal Folder in the Internet Mail InstallationNOTE: The following steps apply if you use the Internet Mail installation. See the previous section for steps for the Corporate Workgroup installation.
No Mail Transport Service in the Mail ProfileNOTE: The following steps apply if you use the Corporate Workgroup installation.
Add the proper mail transport to your mail profile. To do so, follow these steps:
Improperly Configured Mail Transport in the Mail Profile
A Damaged Contact Within a Distribution ListA damaged contact within a distribution list (DL) can create an NDR when sending an e-mail message to a distribution list. To find the damaged contact, you will need to send a series of test messages with small groups (1/2) of the original distribution list. Once you receive the NDR, you can then narrow the group and eventually isolate the damaged contact. The damaged contact will need to be deleted and re-created (see the following section for creating a new contact.)
A Damaged ContactTo delete and re-create the contact, follow these steps:
An Apostrophe in Your Computer NameTo remove the apostrophe from your computer name, follow these steps:
Mail Server Expects Addresses to Be in Angle BracketsSome SMTP servers require that addresses be enclosed in angle brackets. This is particularly true for older mail server systems. In addition, your e-mail name, which is defined in the Internet e-mail information service properties, must also be enclosed in angle brackets.
For example, the e-mail addresses should have this format:
<email@example.com>Check with your Internet Service Provider (ISP) for their addressing requirements. For other people with newer servers to be able to reply to your messages, you must type your e-mail name in the Reply Name box without angle brackets.
Unrecognized IP AddressThis can occur if you connect to the Internet using one service provider (ISP), and attempt to send e-mail through a different ISP's mail server. The error is an attempt to prevent the sending of junk mail (SPAM). The only solution is to send e-mail using the mail server of the active connection.
Improperly Configured Microsoft Exchange Server POP ServiceThe referenced error may occur if the Microsoft Exchange Server is not properly configured to use Secure Socket Layer (SSL) authentication.
For additional information on configuring SSL on the Microsoft Exchange Server, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/175439/EN-US/ )XFOR: Enabling SSL For Exchange Server
No Delivery or Address Type for Microsoft Mail ServiceIf you are using Outlook with the Corporate or Workgroup (CW) setup option and the Microsoft Mail service is in your profile, this problem can occur if the delivery options or address type settings are incorrect. Use the following steps to check these settings:
Troubleshooting Damaged .pst FilesFor additional information about troubleshooting damaged .pst files, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195720/EN-US/ )OL2000: Undeliverable Mail Message When Sending Internet Mail
Installing and Configuring Mail TransportsFor additional information on installing and configuring mail transports, click the article number below to view the article in the Microsoft Knowledge Base:
195478For additional information about Outlook 2000 and Outlook Express, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/195478/EN-US/ )OL2000: (CW) User Profiles and Information Services
(http://support.microsoft.com/kb/230076/EN-US/ )OL2000: Why Outlook 2000 Requires Outlook Express