Article ID: 200511 - Last Review: October 30, 2006 - Revision: 3.1

Setup Does Not Detect Some HP Printers Properly

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SYMPTOMS

When you try to install any of the following Hewlett-Packard (HP) DeskJet printers, Setup detects a "HEWLETT PACKARD DESKJET" printer instead of the specific printer, and does not list any drivers for the printer.

  • 690
  • 690C
  • 692C
  • 693C
  • 694C
When this occurs, the Pick a Driver box does not display any printers.

CAUSE

This behavior occurs because these printer models all use the same Plug and Play ID, and cannot be differentiated.
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Professional Edition
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Keywords: 
kbhardware kbprb kbprint kbsetup KB200511
 

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