Article ID: 2012742 - View products that this article applies to.
After January 1, 2010, when a shopper attempts to add an item to their basket, the customer receives the following error message:
Your basket is empty
The Commerce Server 2002 site was upgraded from Site Server inheriting code that sets the shopperid cookie expiration to January 1, 2010. If the Commerce site is calling the CreateShopperId/PutShopperId API in cookie mode the issue will occur. Since the cookie expires immediately, users are unalble to add items to the basket.
Set the expiration date for the shoppermanager object to a later expiration date.
Commerce Server sites upgraded from Site Server still using the shoppermanager object should migrate to authmanager.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
Article ID: 2012742 - Last Review: January 4, 2010 - Revision: 1.0
Contact us for more help
Connect with Answer Desk for expert help.