System Center Virtual Machine Manager 2008 R2 identifies Windows 2000 virtual machine Operating System as Unknown

Article ID: 2025530 - View products that this article applies to.
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Symptoms

Windows 2000 Server and Advanced Server virtual machines display an Operating System property of 'Unknown.' If the Operating System property is set manually, it will revert to 'Unknown' following an automatic SCVMM refresh. There are no errors associated with this change.

Cause

A database entry that identifies the list of supported virtual machine operating systems per hypervisor requires an update.

Resolution

Update the VirtualManagerDB and restart SCVMM services following the directions below.

  1. Using SQL Server Management Studio Express or a full SQL installation, make a full backup of the SCVMM database.
  2. Connect to the SCVMM database (VirtualManagerDB by default). Open a new query and enter the commands below. Two affected rows will be returned in the 'Messages' window if present. 

INSERT INTO tbl_IL_OS (OSId, Name, Description, Edition, ProductType, Version, Architecture, OSFlags, VMWareGuestId)

VALUES ('08f954f9-6475-4e07-9e32-4d2ddefc4c54', 'Windows 2000 Advanced Server', 'Windows 2000 Advanced Server', 1, 3, '5.0', 'x86', 0x3f, 'win2000AdvServGuest')

INSERT INTO tbl_IL_OS (OSId, Name, Description, Edition, ProductType, Version, Architecture, OSFlags, VMWareGuestId)

VALUES ('e85f1375-c69e-4cbd-8249-0e32caa04abb', 'Windows 2000 Server', 'Windows 2000 Server', 0, 3, '5.0', 'x86' , 0x3f, 'win2000ServGuest')

  1. Close the SQL Management Studio, answering No or Cancel to any prompts.
  2. Restart the VMMAgent and VMMService services.
  3. Open the Admin Console and refresh your Hosts. Within 30 minutes any Windows 2000 VMs that have Integration Components (Virtual Guest Services) installed will show the correct Operating System property.

Integration Components (Virtual Guest Services) must be installed for the Operating System property to populate.

More Information

Microsoft® SQL Server® 2008 Management Studio Express can be downloaded from the following link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=08e52ac2-1d62-45f6-9a4a-4b76a8564a2b&displaylang=en

Note: This issue applies only to System Center Virtual Machine Manager 2008 R2.  It does not apply to earlier versions of the product.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2025530 - Last Review: April 22, 2010 - Revision: 1.0
APPLIES TO
  • Microsoft System Center Virtual Machine Manager 2008 R2 Workgroup Edition
Keywords: 
KB2025530

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