WD97: Undo or Redo Button on Word Menu Bar May Cause Stack Fault

After you customize the Word menu bar by adding commands including the Undo or Redo button, when you rest your pointer over the Undo or Redo button, an error message similar to the following may appear: When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:
NOTE: The actual memory address may vary.

To work around this problem, do one of the following appropriate for your situation:

Method 1: Turn Off ScreenTips (ToolTips)

To prevent this problem after you add the Undo button to the menu bar in Word, turn off ScreenTips. To do this, follow these steps:

1. On the Tools menu, click Customize.
2. On the Options tab, clear the Show ScreenTips on toolbars check box.
3. Click Close.

Method 2: Add the Undo Button to a Different Menu or Toolbar

Do not add the Undo or Redo button to the Word menu bar. Instead, add the button to a custom toolbar or custom menu.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.  This problem was corrected in Microsoft Word 2000.

For additional information about customizing your toolbars and menus, click the article number below to view the article in the Microsoft Knowledge Base: For more information about customizing toolbars, click the Office Assistant, type customizing toolbars, click Search, and then click to view "add a button to a toolbar."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, click the article number below to view the article in the Microsoft Knowledge Base: