Modem Configuration File Is Not Copied During Modem Installation

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Article ID: 217052 - View products that this article applies to.
This article was previously published under Q217052
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SYMPTOMS

When you use the Modems tool in Control Panel to install a new modem and use the Have Disk option, the modem's .inf configuration file may not be copied from the specified location to the %SystemRoot%\Inf folder.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
  • Windows Service Pack Center -or-

  • 152734 how to obtain the latest windows nt 4.0 service pack
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Properties

Article ID: 217052 - Last Review: February 21, 2014 - Revision: 4.0
APPLIES TO
  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.5
Keywords: 
kbnosurvey kbarchive kbhotfixserver kbqfe kbbug kbfix kbinterop KB217052

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