OLEXP: Outlook Express icons remain after you uninstall Outlook Express

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Article ID: 224010 - View products that this article applies to.
This article was previously published under Q224010
This article has been archived. It is offered "as is" and will no longer be updated.
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
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SYMPTOMS

After you upgrade to Outlook Express and then uninstall Outlook Express to revert to your previous version of Outlook Express, the Outlook Express 5 icons remain on the desktop.

RESOLUTION

To resolve this problem, obtain Outlook Express 5.5. For additional information about Outlook Express 5.5 and how to download it, click the article number below to view the article in the Microsoft Knowledge Base:
268382 Outlook Express Version 5.5 Available

WORKAROUND

To restore the appropriate Outlook Express icon:
  1. Right-click the Outlook Express icon on the desktop, and then click Properties.
  2. On the Shortcut tab, click Change Icon.
  3. Click the appropriate icon, and then click OK.
  4. Click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Microsoft Outlook Express 5.5.

MORE INFORMATION

If the previous version of Outlook Express was functioning properly, it should function properly after uninstalling Outlook Express 5. Double-clicking the Outlook Express 5 icon starts the previous version of Outlook Express.

Deleting the Shelliconcache file in the Windows folder and restarting the computer does not restore the original Outlook Express icon.

If Outlook Express is not functioning properly, please see the following articles in the Microsoft Knowledge Base:
171163 How to configure Outlook Express 6.0 for Internet mail
171164 How to configure Outlook Express for Internet News
195458 OLEXP: Unable to send or receive messages with NetGuard
After starting Outlook Express, click About Microsoft Outlook Express on the Help menu to confirm that the previous version of Outlook Express was restored. NOTE: The icon for the Msimn.exe file also displays the Outlook Express 5 version of the icon.

Properties

Article ID: 224010 - Last Review: February 21, 2014 - Revision: 3.1
APPLIES TO
  • Microsoft Outlook Express 5.01 Service Pack 2
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.01 Service Pack 1
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.01
  • Microsoft Outlook Express 5.0
  • Microsoft Outlook Express 5.01 Service Pack 2
Keywords: 
kbnosurvey kbarchive kbui kbprb KB224010

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