Some body parts of a message are displayed as attachments when an Exchange Server 2007 user sends the message by using a third-party mail client

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Article ID: 2267661 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A Microsoft Exchange Server 2007 user accesses a mailbox by using a third-party mail client.
  • The user sends an email message where the body of the email message resembles the following:
    <text>
    <graphic>
    <text>
  • A recipient opens this email message by using Microsoft Office Outlook.
In this scenario, the body of the email message only includes the first "<text>" part, the "<graphic>" and other "<text>" parts are displayed as attachments.

CAUSE

This issue occurs because the third-party mail client sends the email message in Multipurpose Internet Message Encoding (MIME) format. The body of this email message is multipart/mixed content type. However, Exchange Server 2007 processes this kind of message body into independent parts. Therefore, the attachments are created for different parts of the email message body.

RESOLUTION

To resolve this issue, install the following update rollup:
2530488 Description of Update Rollup 3 for Exchange Server 2007 Service Pack 3
After you apply this update, Exchange Server 2007 merges the parts of the multipart/mixed content type message into one body when the email message is sent by certain third-party mail clients.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2267661 - Last Review: March 31, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Enterprise Edition
    • Microsoft Exchange Server 2007 Standard Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbhotfixrollup KB2267661

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