Sound Files Moved to System32 Folder During Windows 2000 Upgrade

View products that this article applies to.

This article was previously published under Q227802

Expand all | Collapse all

SYMPTOMS

After you upgrade your computer from Microsoft Windows 98 to Windows NT 2000, sound events do not function properly or you may receive the following error message when you configure events in the Sounds And Multimedia tool:

Windows cannot find the file C:\Windows\Media\soundfile.wav. Do you want to continue to use this sound event anyway?

Back to the top

CAUSE

This issue can occur if the sound files located in the <drive>:\Windows\Media folder have moved to the SystemRoot\System32 folder and the registry entries related to sound event files are not updated to use the new path.

Back to the top

RESOLUTION

To resolve this issue, use one of the following methods:

Copy the sound files from the SystemRoot\Media folder to the Windows\Media\ folder.
Use the Sounds and Multimedia tool to reconfigure the sound events to point to the sound file in the SystemRoot\Media folder.

Back to the top