OFF2000: Web Publishing Wizard Files Cannot Be Found During Setup

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This article was previously published under Q234688

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CAUSE

This will only occur if all of the following conditions are true:

You have a U.S. Robotics 56K Voice Win modem, or 3Com USRobotics V.90 PCI Telephony WinModem installed in your computer.
You install any Office program (for example, Microsoft Office 2000 Disc 1, or the stand-alone version of Microsoft Excel).
After restarting the computer once, you install any other Office program (for example, Microsoft Office 2000 Disc 2, or the stand-alone version of Microsoft Word).

NOTE: This does not occur if you install only a single Office CD or stand-alone Office program, or if you do not have either of the specific modems listed installed in your computer.

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RESOLUTION

There are three methods that you can use to address this issue:

Before installing a second Office program, restart your computer a second time, once when prompted by the Setup program, and then again when Setup is complete. When you install the next Office program you will not receive the error message.
When you receive the error message, click Cancel. Setup will then complete successfully.
When you receive the error message, follow these steps:
1. Click Browse.
2. Browse to the IE5\EN folder on the Office CD-ROM, or the network server from which you are installing Office.
3. Click OK.
4. Click OK to continue installing.
NOTE: If you receive the error message again, repeat these steps.

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STATUS

Microsoft has confirmed that the issue described above occurs only when all three conditions listed above are true.

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MORE INFORMATION

The modems listed above use the following files on your computer's hard disk:

   Winmodem.vxd   Turbovcd.vxd
   Wmldr.vxd      Turbovbf.vxd
   Wmexe.exe      Wmdll.dll

NOTE: The issue described in this article does not impair the functionality of any of your Office programs and they will all function properly regardless of the method you use to address this issue.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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REFERENCES

For more articles about how to troubleshoot specific errors in Office Setup:

Click here to view a list of Windows Installer Errors for Office 2000 articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=xlwinsetup%2band%2bkberrmsg&adv=&mode=s&cat=false)

For more articles with general information about how to troubleshoot Office errors:

Click here to view a list of Office 2000 Troubleshooting articles (http://support.microsoft.com/search/default.aspx?catalog=lcid%3d1033&spid=2484&query=kbdtatshoot&adv=&mode=s&cat=false)

For additional information about uninstalling Office, please click the article numbers below to view the articles in the Microsoft Knowledge Base:

231946 (http://support.microsoft.com/kb/231946/EN-US/ ) OFF2000: How to Add/Remove a Single Office Program or Component

219423 (http://support.microsoft.com/kb/219423/EN-US/ ) OFF2000: How to Completely Remove Microsoft Office

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