Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
How to Disable a Service or Device that Prevents Windows from Booting
Article ID: 244905 - View products that this article applies to.
This article was previously published under Q244905
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
If a service or device driver is started automatically and is incompatible with the current version of Windows, the service or device driver may not allow Windows to remain running long enough for you to shut down the service or disable the outdated device driver.
This behavior can occur if hardware or software is installed that installs a device or service that is incompatible with the current version of Windows.
To resolve this issue, start Recovery Console and log on to the computer using the following steps:
For additional information about installing or using the Recover Console, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/229716/EN-US/ )Description of the Windows 2000 Recovery Console