Article ID: 246186 - Last Review: January 25, 2007 - Revision: 2.3 Image may not appear in message received with Outlook Express or OutlookThis article was previously published under Q246186
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824
(http://support.microsoft.com/kb/257824/
)
OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS When you open an e-mail or news message with Outlook
Express
or Outlook, images in the message may not be
displayed. An image may appear as a box with a red X in it. CAUSE This behavior can occur if the message was sent using CMYK
color format. The CMYK format uses the four process colors (cyan, magenta,
yellow, and black) used in four-color printed reproduction. RESOLUTION To resolve this issue, the sender should send the message
using RGB color format. The RGB format uses the primary colors in color video
(red, green, and blue). MORE INFORMATION Typically, images are encoded in a three-channel RGB
format. It is possible, in some programs, to create images that are encoded in
four-channel CMYK color format. Windows is unable to display images that are
not in three-channel RGB color format. APPLIES TO
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