Computer May Not Shut Down Properly with Internet Connection Sharing

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q246615

Expand all | Collapse all

SYMPTOMS

A Windows 98 Second Edition-based computer that implements the Advanced Configuration and Power Interface (ACPI) specification may stop responding (hang) if the following sequence of events occurs:

You have installed the Internet Connection Sharing (ICS) feature.
You attempt to suspend the computer (for example, by clicking Start, clicking Shut Down, clicking Standby, and then clicking OK). When you do so, you receive the following message:
Your computer cannot be suspended at this time.
A program or driver you have running may be preventing this action.
Close all programs, and then try again.
You attempt to shut down the computer (for example, by clicking Start, clicking Shut Down, clicking Shut Down, and then clicking OK).

Back to the top

Since Internet Connection Sharing cannot function while the computer is suspended, the computer cannot be suspended whenever Internet Connection Sharing is enabled. This behavior is by design.

The hang which occurs during shutdown is a result of the failed attempt to suspend the computer while Internet Connection Sharing is enabled.

Back to the top

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later

Date Time Version Size File name 
------------------------------------------------
11/19/99 6:53pm 4.10.2225 37,547 Vpowerd.vxd

NOTE: This is the same hotfix that resolves the problem that is documented in the following Microsoft Knowledge Base article:

246817 (http://support.microsoft.com/kb/246817/EN-US/ ) APM Computer with Battery May Stop Responding During Shutdown in Windows 98 Second Edition

Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Back to the top

MORE INFORMATION

This hotfix disables the option to suspend the computer if Internet Connection Sharing is enabled. The purpose of this hotfix is to prevent the hang that occurs in step 3 in the Symptoms section above.

For additional information about how Windows Millennium Edition handles suspend requests with Internet Connection Sharing enabled, click the article number below to view the article in the Microsoft Knowledge Base:

262645 (http://support.microsoft.com/kb/262645/EN-US/ ) Internet Connection Sharing Prevents Standby or Hibernation Mode

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 (http://support.microsoft.com/kb/206071/EN-US/ ) General Information About Windows 98 and Windows 98 Second Edition Hotfixes

Back to the top

APPLIES TO

Microsoft Windows 98 Second Edition

Back to the top

kbhotfixserver kbqfe kbfix kbhardware kbprb kbqfe KB246615

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top