Article ID: 252149 - View products that this article applies to.
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When you try to start a mail merge in Outlook, you may receive the following error message:
If you click New Letter to Contact on the Actions menu while using the Letter Wizard, you may receive the following error message:
The operation failed due to network or other communication problems. Check your connections and try again.
Unable to start Letter Wizard.
These behaviors may occur if Norton Antivirus 2000 or Norton Antivirus 2002 is installed on your computer.
Contact your antivirus software vendor to obtain either an updated version of their product or assistance with reconfiguration of their product which will resolve this problem.
For more information about the Norton AntiVirus Office plug-in, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/329820/ )How to use Office programs with the Norton AntiVirus Office plug-in
For more information about this behavior in Office programs, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/243579/ )OFF2000: Error messages in programs that use Word 2000 with Norton AntiVirus installed