Nothing Happens When You Right-Click a Printer and Then Click Properties

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This article was previously published under Q254220

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SYMPTOMS

When you right-click a printer and then click Properties, the desktop may be redrawn but nothing else may happen (the printer properties are not displayed). General printing functionality seems to be unaffected by this behavior.

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CAUSE

This behavior can occur if Novell Distributed Print Services is installed.

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RESOLUTION

To work around this behavior, remove Novell Distributed Print Services version 4.7.

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MORE INFORMATION

You may also see the following event ID in the Application event log.

Event ID 1002
Src: Winlogon
Description: The shell stopped unexpectedly and Explorer.exe was restarted.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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