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OFF2000: Program Quits Immediately After Starting When SR-1/SR-1a Update Is Applied

Article ID: 255503 - View products that this article applies to.

This article was previously published under Q255503

SYMPTOMS

When you start one of the Microsoft Office programs listed at the beginning of this article after you apply the Microsoft Office SR-1/SR-1a Update, the program quits immediately after it starts.

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CAUSE

Office was installed by using a CD key that begins with GC6J3.

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To resolve this problem, follow these steps.

NOTE: Follow the steps below only if you originally installed Office 2000 by using a CD. If you installed Office from an administrative installation, please see the following article in the Microsoft Knowledge Base:

267968

(http://support.microsoft.com/kb/267968/EN-US/ )

OFF2000: Program Quits After You Update from SR-1/SR-1a Administrative Installation

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756

(http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows

Locate your valid product CD Key, which is located on the back of the original CD case.

If the product CD Key begins with GC6J3, the Product Key is not valid in Microsoft Office 2000 SR-1/SR-1a. Contact the reseller of your Office product to obtain a valid product CD key, or purchase a valid Microsoft Office 2000 product. After you obtain a valid product CD key, continue with the following steps.

For more information about purchasing Microsoft Office, visit the following Microsoft Web site:
http://www.microsoft.com/uk/office/howtobuy/default.mspx
(http://www.microsoft.com/uk/office/howtobuy/default.mspx)
Click Start, and then click Run.
In the Open box, type regedit, and then click OK.
Locate and select the following key. If the key is present, follow steps a through d. If the key is not present, follow steps e through h.

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\< GUID>
where GUID is the Product Code for the version of Office that is installed; for example, {00000409-78E1-11D2-B60F-006097C998E7}. More than one GUID may be listed under the Uninstall subkey. If you see more than one, select each GUID until you find the one that has the correct product name listed for the DisplayName value; for example, " Microsoft Office 2000 Premium".
1. For the selected GUID subkey, select the ProductID string value in the right pane.
2. On the Edit menu, click Rename.
3. Type OldProductID and then press ENTER.
4. Go to step 5.
5. NOTE: Follow these steps e through h ONLY if you did not find the key listed at the beginning of step 4.
  
  Locate and select the following key
  HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/Current Version/Installer/Userdata/S-1-5-18/Products/< GUID>/InstallProperties
  where GUID is the product code for the version of Office that is installed; for example, {904000001E872D116BF00006799C897E}, and where the text S-1-5-18 may change depending on the method used to install Office. More than one GUID may be listed under the Uninstall subkey. If you see more than one, select each GUID and look in the InstallProperties folder until you find the one that has the correct product name listed for the DisplayName value; for example, "Office 2000 Premium."
6. For the selected GUID subkey, select the ProductID string value in the right pane.
7. On the Edit menu, click Rename.
8. Type OldProductID and then press ENTER.
On the Registry menu, click Exit.
Start any Office program.
When the Microsoft Office 2000 User Information dialog box appears, type your valid product CD Key (located on the back of the CD case). Follow the instructions on your screen.

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MORE INFORMATION

For more information about the SR-1/SR-1a update, please browse to the topic "Office 2000 Service Release 1a (SR-1a) Frequently Asked Questions" at the following Microsoft Web site:

http://office.microsoft.com/assistance/2000/O2kSR1FAQ.aspx

(http://office.microsoft.com/assistance/2000/O2kSR1FAQ.aspx)

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