OL2000: (CW) How to Troubleshoot Microsoft Mail Configuration Problems

This article describes how to troubleshoot common Outlook configuration problems when you use Outlook as a Microsoft Exchange Server client.

NOTE: Begin your troubleshooting with the "General Configuration Troubleshooting" section.

Outlook (in Corporate or Workgroup mode) uses information services to send, store, receive messages and items, and to store addresses. The Microsoft Mail service configures the local e-mail capabilities in Outlook. This service contains the settings that are transmitted to the Microsoft Mail Post Office to authenticate your account and to authorize the delivery your mail. To determine the specific settings to access your mailbox, see your mail administrator.

General Configuration Troubleshooting

The following steps are suggested for configuration problems. After you complete each step, test the problem to see if that step resolved it.

• Check your network connection.
• Create a new mail profile.
• Set up a test Microsoft Mail Post Office.

Check Your Network Connection

On the Start menu, point to Programs, and then click Windows Explorer. If you do not see the drive letter that is used for the Microsoft Mail Post Office, make sure that you know where your Microsoft Mail Post Office is located on your computer or network.

Contact your mail administrator for more information about configuring your mail service. For additional information about finding the location of your Microsoft Mail system, click the article number below to view the article in the Microsoft Knowledge Base:

Create a New Mail Profile

These steps help you identify if your existing profile is causing your configuration issues. Do not delete your existing profile until you troubleshoot the problem because you may need to reference the settings.

1. On the Start menu, point to Settings, and the click Control Panel.
2. Double-click the Mail or Mail and Fax icon.
3. Click the Services tab, then click Show Profiles to list your profiles.
4. Click Add to start the Inbox Setup Wizard.
5. Click Manually configure information services, and then click Next.
6. In the Profile Name box, type a name for the new profile.
7. Click Add, and then double-click Microsoft Mail. If the Microsoft Mail service is not available, see the following article on the Microsoft Knowledge Base Web site:
   245205  (http://support.microsoft.com/kb/245205/EN-US/ ) XCLN: Outlook 98 Corporate Workgroup Mode Doesn't Install MSMail
8. Type the path to your Microsoft Mail Post Office, or click Browse to locate it.
9. On each tab, select the information that you want. If you are not sure which settings to use, see your mail administrator for more information.
10. Click OK.
11. Click Add and then double-click Personal Folders. Type a new file name to create a new personal folders file.
12. Click Yes to accept the default settings for the new personal folders file.
13. In the When Starting Microsoft Outlook, use this profile list, click the profile that you just created.

Set up a Test Microsoft Mail Post Office

To determine whether Outlook or the Microsoft Mail Post Office is the cause of the problem, create a test post office. For additional information about creating a post office, click the article number below to view the article in the Microsoft Knowledge Base: Use your mail profile with the Microsoft Mail service, and point to the test post office that you created. If this profile functions correctly, your original post office may be damaged. Check with your post office administrator to verify that the configuration information is correct.

For additional information about other information services, click the article number below to view the article in the Microsoft Knowledge Base: