XADM: How to Collect Diagnostic Data for Information Store Troubleshooting

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This article was previously published under Q257725

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SUMMARY

Your ability to effectively troubleshoot Microsoft Exchange 2000 Server information store-related issues depends largely on the type and amount of diagnostic information that you gather. The Exchange 2000 information store exposes diagnostic information in a variety of places, and you can take advantage of the various types of diagnostic information to assist you in troubleshooting information store issues. This article explains how to collect the various types of diagnostic information available to you.

MORE INFORMATION

Increase diagnostic logging for whichever area of the information store you are troubleshooting:
1. Start Exchange System Manager.
2. Expand the following objects:
  - Administrative Groups
  - Your Administrative Group
  - Servers
  - Your Server
3. Right-click your server, and then click Properties. Click the Diagnostics Logging tab, and then click MSExchangeIS. Under MSExchangeIS are several subcategories for which you can increase diagnostic logging.
4. Click the specific area for which you want to increase diagnostic logging, and then choose the appropriate level of diagnostic logging.
If you are gathering performance-related data, enable the extended information store Performance Monitor counters.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
254606 (http://support.microsoft.com/kb/254606/EN-US/ ) XADM: How to Enable Additional Information Store Logging
Additionally, you can enable the information store to write debug information to a Store.log file.
If the situation warrants inspection of the actual code that is currently running in the Store.exe process, you can perform a user-mode dump of the entire Store.exe process.