"An Error Has Occurred." Error Message During Upgrade to Windows Me with Riptide Audio Card Installed

When you upgrade to Windows Millennium (Me), during the "Setting up hardware" phase with approximately 15 minutes remaining, you may receive the following error message:

This problem can occur if you have the Riptide PCI audio device installed on your Hewlett-Packard Pavilion computer.

To resolve this problem, obtain a Riptide driver version 2112 or later, from Hewlett Packard and install it.

To work around this problem, disable the device in Device Manager prior to beginning the upgrade.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem has been reported to occur with the following Hewlett-Packard Pavilion computers:

• 6470 Series
• 8560 Series

Contact Hewlett Packard at the following Web address: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.