VPN Client Connection Stops Working After Hibernate or Standby

Virtual Private Network (VPN) connections from a Windows 2000 client may stop working after the computer resumes from Hibernate or Standby mode if the Incoming Connections option is enabled. The VPN client returns the following error message:

This behavior occurs because the Telephony API (TAPI) provider is not shut down during Hibernate or Standby. When the computer resumes, Remote Access Service (RAS) tries to initialize the TAPI provider but the operation is unsuccessful because TAPI was never shut down.

To resolve this issue, delete the Incoming Connections icon in Network and Dial-Up Connections, and then restart the computer.

Microsoft has confirmed this to be a problem in Microsoft Windows 2000.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base: