Problems Installing Windows Me with Norton Internet Security 2000 Family Edition Version 2.0 or 2.1

After your computer restarts for the first time during Windows Millennium Edition (Me) Setup, you may receive the following error message on a blue screen:

This issue can occur when you try to upgrade your Microsoft Windows 98-based computer that is running Norton Internet Security 2000 Family Edition version 2.0 or 2.1, and your computer is configured to log on to a network.

To work around this issue, use any of the following methods:

Method 1

After you receive the error message, unplug the network adapter cable, and then restart your computer by pressing the reset button or turning your computer off and then turning it on again. The Windows Me Media Sense feature detects the absence of the network cable, and does not load networking services. At this point, Windows Me Setup should complete normally.

Method 2

Start your computer in Safe Mode, uninstall Norton Internet Security 2000 Family Edition 2.0 or 2.1, and then restart your computer normally so Windows Me Setup can continue.

Method 3

To prevent this error message from occurring before you run Windows Me Setup, uninstall Norton Internet Security 2000 Family Edition 2.0 or 2.1 or update your installation of Norton Internet Security 2000 Family Edition 2.0 or 2.1 by using the LiveUpdate feature if it is available. For update instructions, please see the following Symantec Web site: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.