Cannot Use "Shell:" Command in the Run Dialog Box

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Article ID: 274060 - View products that this article applies to.
This article was previously published under Q274060
This article has been archived. It is offered "as is" and will no longer be updated.
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Symptoms

When you try to run the shell: command in the Run dialog box, you may experience one of the following symptoms:
  • Your computer may stop responding (hang), and the screen may flash.
  • Nothing may occur.
  • You may receive the following error message:
    Application Exception Occurred
    App: Explorer.exe
    Exception Number C00000fd (Stack Overflow)

Cause

This problem can occur because you cannot use the shell: command in the Run dialog box.

Resolution

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix should have the following file attributes or later:
   Date     Time    Version        Size        File name
   --------------------------------------------------------
   9/15/00  7:51PM  5.0.3103.1000  2,336,528   Shell32.dll
				

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes
When you try to run the shell: command in the Run dialog box after you apply the hotfix from this article, you receive a correct, descriptive error message instead of an access violation error message. Note that the bug that is described in this article does not involve the Shell statement that specifies an alternate command interpreter for the MS-DOS subsystem.

Properties

Article ID: 274060 - Last Review: November 2, 2013 - Revision: 4.0
Applies to
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbfix kbwin2000presp2fix KB274060

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