Article ID: 275735 - View products that this article applies to.
This article was previously published under Q275735
After you enable boot logging to troubleshoot Windows 2000 startup issues, The Ntbtlog.txt file may not be written.
If the computer stops responding (hangs) before Session Manager (Smss.exe) is initialized, the log file is not created because data cannot be committed from the registry to the file.
Session Manager is initialized by the System process and occurs while the "Please wait" screen is displayed, before the appearance of the "Welcome to Windows" screen (the logon dialog box). The Ntbtlog.txt file is written while the computer displays "Preparing network connections."
The Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, and Enable Boot Logging options all create a boot log that lists all of the drivers and services that are loaded (or not loaded). The file is saved in the %SystemRoot% folder.
The Smss.exe process is responsible for:
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