Windows Me Hangs on Shutdown with Alcatel USB ADSL Modem

Retired KB Content Disclaimer

View products that this article applies to.

This article was previously published under Q283043

Expand all | Collapse all

SYMPTOMS

When you shut down your computer that is running Windows Millennium Edition (Me), your computer may stop responding (hang). When you start your computer, you may receive the following error message:

An exception 0E has occurred at 0028:F000F841 in VxD ---
This was called from 0028:C001D188 in VxD ndis (01) +0005AA0

Back to the top

This behavior can occur if you are using an Alcatel Speed Touch USB ADSL modem in your computer, and you are using drivers that are designed for use with Microsoft Windows 98 or Microsoft Windows 98 Second Edition.

Back to the top

RESOLUTION

To resolve this issue, obtain and install the Windows Me driver for the Speed Touch modem that is available from the following Alcatel Web site:

http://www.speedtouchdsl.com/support.htm (http://www.speedtouchdsl.com/support.htm)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Back to the top

APPLIES TO

Microsoft Windows Millennium Edition

Back to the top

kberrmsg kbprb KB283043

Back to the top

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

Back to the top