ZoneAlarm Firewall Software Prevents VPN Connection Through PPTP

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This article was previously published under Q285549

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SYMPTOMS

When your Microsoft Windows 2000 Professional-based computer is running the Zone Labs ZoneAlarm firewall software, you may find that you cannot establish a Virtual Private Network (VPN) connection by using the Point-to-Point Tunneling Protocol (PPTP).

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RESOLUTION

To resolve this behavior, turn off ZoneAlarm, and then restart the computer. You can then use PPTP to establish the VPN connection.

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STATUS

The symptom described in this article has been eliminated with version 2.6 of ZoneAlarm.

NOTE: This issue can be resolved through an upgrade to version 2.6 of ZoneAlarm.

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MORE INFORMATION

For additional information, contact Zone Labs.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:

http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)

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