Images that are included in messages are not printed in Outlook 2000 or Outlook 2002

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This article was previously published under Q287768

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SYMPTOMS

When you print a message that contains a graphic image, a small "x" is printed instead of the image.

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CAUSE

This problem can occur if you are using one of the following product combinations:

Outlook 2000 (any build number earlier than 9.0.0.5414)

-and-

Microsoft Internet Explorer (any version other than 5.5 Service Pack 2) -or-
Outlook 2002

-and-

Internet Explorer (any version other than 5.5 Service Pack 2)

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WORKAROUND

To work around this problem use one of the following product combinations:

Outlook 2000 (build number 9.0.0.5414 or earlier)

-and-

Internet Explorer (latest version)

The build number that is listed in this workaround section is installed by the update that is mentioned in the following Microsoft Knowledge Base article:
235309 (http://support.microsoft.com/kb/235309/EN-US/ ) Outlook E-mail Attachment Security Update
-or-
Outlook 2002 (any version)

-and-

Internet Explorer (latest version)

NOTE: If you have Internet Explorer 6.0 and you are not using Microsoft Windows XP, you can remove Internet Explorer 6.0 to revert back to Internet Explorer 5.5.

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