Plug and Play Event Processing May Stop Functioning After the Surprise Removal of Certain PCI Devices

View products that this article applies to.

This article was previously published under Q288113

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SYMPTOMS

If a Peripheral Component Interconnect (PCI) device is removed from a fault-tolerant system, the PCI driver may cause Plug and Play event processing to stop responding (hang) when certain devices are unexpectedly removed ("surprise removal").

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CAUSE

This problem occurs if the PCI driver acquires a mutex when the PCI driver receives the surprise removal I/O request packet (IRP). Under certain conditions, the PCI driver releases this mutex twice, which causes the thread that processes the plug and play events to hang the next time that this mutex is acquired.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time    Version         Size      File name
   ------------------------------------------------------------
   5/28/2001   09:24p     -             34,756   Ntdetect.com
   5/29/2001   09:28a   5.0.2195.3649   58,992   Pci.sys
   5/29/2001   09:28a   5.0.2195.3649  109,136   Pcmcia.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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