"Stop error code 0x0000001E (KMODE_EXCEPTION_NOT_HANDLED)" error message after you install a UMAX scanner

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Article ID: 288918 - View products that this article applies to.
This article was previously published under Q288918
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SYMPTOMS

When you install or remove a UMAX scanner, and then you restart your computer, you may receive the following error message:
Stop 0x0000001e (0xc0000005,0xf0000f4442,0x00000000,0x00000028)
KMODE_EXCEPTION_NOT_HANDLED
Address f40f4442 base at f40f4000, date stamp 31920ae3 - Udnt.sys

CAUSE

This behavior can occur because the UMAX software installs a system file in the \System32\Drivers folder that is incompatible with Windows 2000.

RESOLUTION

To resolve this behavior:
  1. Put you computer into Safe mode (if you can) or use the Recovery Console.
  2. Locate the Udnt.sys file in the C:\(Windows system root) \System32\Drivers folder
  3. Rename the file to "Udnt.sy_". (Or, delete the file.)
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

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Article ID: 288918 - Last Review: March 12, 2012 - Revision: 4.0
APPLIES TO
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kb3rdparty kberrmsg kbprb KB288918

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