The Computer May Stop Responding During the Shutdown Process When You Use the Sysprep Tool

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Article ID: 288977 - View products that this article applies to.
This article was previously published under Q288977
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SYMPTOMS

When you use the Microsoft System Preparation (Sysprep) tool to create a disk image, the computer may stop responding during the shutdown process.

RESOLUTION

To resolve this behavior, you must install Sysprep version 1.1. This version supports the use of an additional switch, /forceshutdown.

To download Sysprep 1.1, refer to either of the following Microsoft Web sites:
http://technet.microsoft.com/en-us/windowsserver/2000/bb735 341.aspx
http://www.microsoft.com/downloads/details.aspx?familyid=0C4BFB06-2824-4D2B-ABC1-0E2223133AFB
When you have installed Sysprep 1.1, locate the Sysprep.exe file, and then use the sysprep.exe /forceshutdown command.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
259144 Computer May Hang After Using Sysprep on ACPI-Enabled Computer
The /forceshutdown switch is only available with Sysprep 1.1.

Properties

Article ID: 288977 - Last Review: October 23, 2013 - Revision: 3.5
APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbprb kbsyspreptool KB288977

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