Article ID: 288977 - View products that this article applies to.
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When you use the Microsoft System Preparation (Sysprep) tool to create a disk image, the computer may stop responding during the shutdown process.
To resolve this behavior, you must install Sysprep version 1.1. This version supports the use of an additional switch, /forceshutdown.
To download Sysprep 1.1, refer to either of the following Microsoft Web sites:
http://www.microsoft.com/downloads/details.aspx?familyid=0C4BFB06-2824-4D2B-ABC1-0E2223133AFBWhen you have installed Sysprep 1.1, locate the Sysprep.exe file, and then use the sysprep.exe /forceshutdown command.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
259144The /forceshutdown switch is only available with Sysprep 1.1.
(http://support.microsoft.com/kb/259144/EN-US/ )Computer May Hang After Using Sysprep on ACPI-Enabled Computer