The Computer Hangs After You Log On as a Guest and Change the Memory Protection for a Service

View products that this article applies to.

This article was previously published under Q291681

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SYMPTOMS

If you log on to a computer as a guest and then change the memory protection for a service, the service may not work correctly and the computer may eventually stop responding (hang).

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CAUSE

This behavior occurs because the memory manager does not make sure that the new protection is compatible with the existing protection before allowing the new protection to be applied.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date         Time   Version        Size       File name
   ----------------------------------------------------------
   04-May-2001  12:48  5.0.2195.3573  1,685,440  Ntkrnlmp.exe
   04-May-2001  12:49  5.0.2195.3573  1,685,248  Ntkrnlpa.exe
   04-May-2001  12:49  5.0.2195.3573  1,705,856  Ntkrpamp.exe
   04-May-2001  12:48  5.0.2195.3573  1,663,360  Ntoskrnl.exe

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 (http://support.microsoft.com/kb/265173/EN-US/ ) Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 (http://support.microsoft.com/kb/296861/EN-US/ ) Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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