Article ID: 293078 - View products that this article applies to.
This article was previously published under Q293078
You receive one of the following Stop error messages in Windows XP:
STOP 0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
STOP: 0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER_M
This issue occurs if the graphics adapter is caught in an infinite loop while it waits for the video hardware to become idle. This can indicate that there is a problem with the video hardware, or that the graphics adapter cannot program the hardware correctly.
The Stop error message may also occur in video adapter drivers that do not represent a physical device. For example, this Stop error message may occur in the virtual video adapter driver that is used by Symantec PCAnywhere. If PCAnywhere is installed on a computer where this error message occurs, visit the Symantec Web site to determine whether there are any available fixes for your version of PCAnywhere.
To correct this issue, follow the methods that are described in this section in the order in which they are presented until the issue is resolved.
The first four methods described in this article are for beginning to intermediate users. The final two methods deal with advanced troubleshooting and are designed for advanced users.
You may find it easier to follow the steps if you print this article first.
Method 1: Use the Windows Error Reporting toolUse the Windows Error Reporting Tool to send the error to Microsoft and determine of a fix or workaround is available. To do this, follow these steps:
Method 2: Install the latest driver for your video adapterTo detect and to install the latest driver for your video adapter in Windows XP, visit the following Microsoft Web site:
http://update.microsoft.comIf this method worked, you are finished. If you continue to receive the stop error message, go to method 3.
Method 3: Contact the video card manufacturer to obtain and install the latest driverThe driver is software that enables videos to be viewed on your computer. See the documentation that was included with your computer to determine the manufacturer for your video card. Then, use the links in the following list to find the contact information for your video card manufacturer in order to obtain and install the latest driver. For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
http://support.microsoft.com/gp/vendorsMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
If this method worked, you are finished. If you continue to receive the stop error message, go to method 4.
Method 4: Replace your video cardFor information about how to replace your video card, please see the documentation that was included with your computer.
If this method worked, you are finished. If you continue to receive the stop error message, and you are comfortable trying advanced troubleshooting steps, go to the "Advanced troubleshooting" section.
If you are not comfortable with advanced troubleshooting, you might want to go to the “Next Steps” section for additional resources that may be able to help.
Advanced troubleshootingThese methods are intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or contact Support. For information about how to contact Support, visit the following Microsoft Web site:
Method 1: Disable or update device drivers
292460Note If the problem is associated with the Win32k.sys file, the problem may be caused by a third-party remote control program. To remove the service, use the Recovery Console to start the computer, and then delete the specified system service file.
(http://support.microsoft.com/kb/292460/ )How to troubleshoot the video adapter driver in safe mode in Windows XP
If this method worked, you are finished. If you continue to receive the stop error message, go to method 2.
Method 2: Adjust the Hardware Acceleration
If these methods did not help you, you might want to use the Microsoft Customer Support Services Web site to find other solutions. Some services that the Microsoft Customer Support Services Web site provides include the following:
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
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