Deadlock in USB Stack While Resuming from Suspend

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This article was previously published under Q302450

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SYMPTOMS

When you resume a system with a universal serial bus (USB) keyboard and a USB mouse by using the keyboard, the system may not resume. This problem may occur intermittently. The system appears to stop responding (hang) when this problem occurs.

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CAUSE

This problem can occur if the Usbhub.sys file does not handle the semaphore correctly.

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RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 (http://support.microsoft.com/kb/260910/EN-US/ ) How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version          Size     File name
   ------------------------------------------------------------
  6/27/2001   01:42p   5.0.2195.3788   39,920   Usbhub.sys

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

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MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 (http://support.microsoft.com/kb/249149/EN-US/ ) Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

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