Article ID: 302971
This article was previously published under Q302971
After you install Windows 2000 Service Pack 2, you may receive the following STOP error message:
STOP 0x0000001E (0xC0000005, 0xED0808D3, 0x00000000, 0x0000000C)
*** Fatal System Error: 0x000000c5 (0x00000000,0x00000002,0x00000001,0x804676C8)
This issue occurs because you use a USB Logitech mouse and have Logitech Mouseware version 9.29.2 or earlier installed.
To resolve this issue, download an updated version of MouseWare. To do so, visit the following Logitech Web site:
WORKAROUNDTo allow the computer to start correctly, use one the following methods:
Method 1If you choose to create a Service Pack 2 uninstall folder, follow these steps:
Method 2If you do not want to create a Service Pack 2 uninstall folder, follow these steps:
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/229716/EN-US/ )Description of the Windows 2000 Recovery Console
255151Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
(http://support.microsoft.com/kb/255151/EN-US/ )No Mouse or Keyboard After Installing Logitech MouseWare 8.x
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.