The Recovery Console cannot be installed on Itanium-based versions of Windows Server 2003

View products that this article applies to.

This article was previously published under Q303139

Expand all | Collapse all

SYMPTOMS

When you use the winnt32.exe /cmdcons command to install the Recovery Console on a computer that is running the Itanium-based versions of Microsoft Windows Server 2003, you may receive the following error message:

The Recovery Console option is not supported on this platform.

Back to the top

CAUSE

This behavior occurs because you cannot locally install the Recovery Console on Itanium-based versions of Windows Server 2003 by using the winnt32 /cmdcons command. You can only install the Recovery Console on x86-based platforms.

Back to the top

WORKAROUND

To work around this behavior, access the Recovery Console by starting the computer with the Windows Server 2003 installation disk, and then press the R key at the Welcome to Setup screen.

A faster method to access the Recovery Console is to press the F10 key during the driver-copy phase of Text-mode Setup (after the option to press the F6 key to install additional small computer system interface [SCSI] drivers has been displayed).

Back to the top

STATUS

This behavior is by design.

Back to the top

MORE INFORMATION

To repair a Windows Server 2003 installation with the Recovery Console, press the R key. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

314058 (http://support.microsoft.com/kb/314058/ ) Description of the Windows XP Recovery Console

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

295116 (http://support.microsoft.com/kb/295116/ ) A description of the Windows XP Setup function keys

Back to the top